Front Desk Team Member JOB DESCRIPTION

Job Title: Front Desk Team Member
Location: Buttonball Inn and Barn
Reports To: Manager
Job Type: Part-time or Full-time

Job Summary:
We’re looking for friendly, reliable, and detail-oriented people to join our Front Desk Team. You’ll be the first and last face guests see, the calm voice on the phone, and the problem-solver who makes everything run smoothly. If you love people, take pride in your work, and can roll with the fun, fast-moving rhythm of an inn with a live-music venue next door — we’d love to meet you.

Key Responsibilities:

• Welcome and check in guests with warmth and professionalism

• Manage reservations and guest communications (phone, email, and in person)

• Coordinate with housekeeping and maintenance to ensure rooms are perfect

• Support event and concert check-ins at The Barn when needed

• Handle payments, receipts, and daily reports accurately

• Answer questions, give local recommendations, and make guests feel at home

• Keep the lobby area tidy and inviting

Qualifications:

• A friendly, guest-focused attitude

• Excellent communication and organizational skills

• Comfort with basic computer systems (Cloudbeds or similar experience a plus)

• Availability for weekends or evenings preferred

• Prior hospitality or customer service experience helpful, but not required

Perks & Details

• Competitive hourly pay based on experience

• Flexible scheduling – full or part-time

• Staff discounts on food, beverages, and events

• Fun, collaborative environment with opportunities to grow as we do

Work Schedule: 

• Availability on weekend and weeknight evenings, minimum of 3 days per week

• Flexible scheduling may be available, but weekend availability is preferred

Compensation: TBD